Training and further education in the surface industry
Markus Single from the Gottlieb Daimler School 1 spoke at the Industrial Coating Practice Forum about current topics in training and further education, and a project was also presented by the prospective technicians as part of their technician training. In the interview, Single describes what training companies should take to heart in future when it comes to attracting and retaining trainees. Two prospective technicians also present their experiences from the practical project.
Digitalization and calculation
At the event, Rainer Gruber from Surface Solutions reported on the further development of the in-house tool for job costing in contract coating and, in particular, on the improvements in data collection and communication between interested parties and contractors using AI tools. According to Gruber, many companies still calculate with pen and paper, unnecessarily consuming human resources and time. In the interview, he briefly outlines the benefits of digitalized costing and the potential savings. He also talks about the young start-up's experience of being selected as one of the top 105 out of 6500 applicants worldwide and then being allowed to pitch at the Web Summit in Lisbon (a brief and concise presentation of the company and its goals).
Promoting consulting services
In his presentation, Markus Vüllers presented methods and approaches for promoting consulting services with little bureaucratic effort. In the interview, he explains why it is important to look beyond day-to-day business and to get external input for restructuring and structural improvements in the organization of processes in your own company.
Positive conclusion to the Industrial Coating Practice Forum
In conclusion, Markus Kopp draws a very positive conclusion about the eleventh Industrial Coating Practice Forum 2023 and discusses the highlight topics once again in the interview. A big one. Kopp also sees particular potential in the handling of complaints and dealing with insurance companies. Here, companies are at risk of losing their insurance cover even if they unintentionally disregard their obligations, i.e. what information they have to share with the insurance companies and when, and how they have to handle complaints internally and with their customers. This is particularly the case if the companies make an acknowledgement of loss without consulting the insurance company, even if this is done implicitly through a replacement delivery.