technotrans is expanding its global service portfolio in order to respond faster and more specifically to customer inquiries. The focus here is on the use of digital solutions. This includes the expansion of remote service, the Group-wide use of digitalized deployment planning and comprehensive data collection to identify further potential for optimisation.
Field service management application
The field service management application reduces the environmental impact by shortening travel times and lowering fuel consumption through better coordination of service technicians. Another digital approach is the increasing training of remote service technicians. Supporting the customer remotely eliminates the need for non-essential service trips and shortens response times at the same time. For the service technicians themselves, it also means greater flexibility in their workplace design.
Optimization potential 2024
technotrans aims to identify further optimization potential through comprehensive data collection and process analysis from 2024 - the use of artificial intelligence is also in preparation.