Ingo Schlutter, Head of Quality Management at Denios SE, explains the internal customer satisfaction index: "We calculate this figure from the number of orders in relation to the complaints we receive after an order." The 98 percent figure refers to orders that went through smoothly at Denios - "A great figure that our entire team can be proud of," says Schlutter.
Last year, the hazardous materials storage and occupational safety provider booked about 10,000 orders a month. The product range extends from drip pans to hazardous materials cabinets, from canisters to walk-in fire protection storage - customers can choose from more than 16,000 different items. The company has always focused on high product quality, fast delivery service and competent advice. "In the meantime, our customer service team consists of almost 30 employees," adds Schlutter.