ASIS, system provider for automated equipment in surface technology, is expanding its service area due to increasing demand. Customers appreciate the direct contact to the manufacturer and the technical know-how of the staff. The service team provides customers with targeted solutions to their problems without long detours. Technical support, assistance during plant downtimes, plant maintenance or optimization are classic tasks. The service team remains the first point of contact for all questions regarding ASIS products, for example in the areas of coating application or surface processing.
Now ASIS established a new service base in Oldenburg to cover the north. A 24/7 ticket system enables support requests around the clock. Response times are contractually binding in a three-tier service model. The expanded service portfolio includes, among other things, Profinet measurements and safety measurements in accordance with the specifications of the employers' liability insurance association. A new service catalog will be published shortly and will provide detailed information on the various services.